Frequently Asked Questions (FAQs)
1. What products does Warmly Home offer?
At Warmly Home, we specialize in home textile decor, including area rugs, area carpets, and selected goods. Our range includes doormats, cushions, table runners, and more, all designed to enhance your home’s comfort and style.
2. Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders, regardless of the total cost. We strive to ensure your order is delivered as quickly as possible.
3. What is the estimated delivery time?
Typically, orders are shipped within 5 business days after payment. Delivery times vary based on your location but usually do not exceed 30 days. For detailed shipping terms, please visit our Shipping Terms page. If your order hasn’t arrived within this time frame, please contact us at [email protected].
4. Can I change my order after I’ve placed it?
For most products, you can request changes within 48 hours of placing your order. After that period, we cannot guarantee any modifications. Please contact us as soon as possible if you need to make changes.
5. What is your return and refund policy?
You have 10 days from the date you receive your order to initiate a return, provided the item is unused and in its original packaging. For more details, please refer to our Return and Refund Policy.
6. Do you accept customized orders?
Yes, we offer customization options for many of our products, including rugs. You can create your custom rug by visiting our Custom Rug page.
7. What payment methods do you accept?
We only accept PayPal for payments. However, you can conveniently use your credit or debit card through PayPal without needing to create an account.
8. Is my personal information secure?
We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. We employ various security measures to ensure your data is safe.
9. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
10. How can I contact Warmly Home for assistance?
If you have any questions or need help, feel free to reach out via email at [email protected]. We’re here to assist you!
11. Can you ship to my country?
Yes! We provide free worldwide shipping to all countries, so no matter where you live, you can enjoy our products delivered right to your door.
12. Do you offer discounts or coupons?
Yes! We have a dedicated page for items on sale, which you can check out here. Additionally, we periodically release special coupons and promotions, so be sure to stay updated for great savings!
13. Can you provide samples?
Yes, we offer samples for a fee of $50. This fee will be refunded to you upon placing a subsequent order. This way, you can evaluate our products before making a larger purchase!