Terms and Conditions

Effective date: 17-Feb-2019

Shipping: 

1. We provide free shipping to worldwide no matter how much you cost in our shop, but we have shipping terms for free shipping as below:

1.1. If under 2kgs: we ship items to you by China Post Air Mail or Epacket that will take about 10-20 working days. Delivery time depends on the destination and other factors, it may take up to 30 working days.

1.2. If over 2kgs or cost over $99 excludes coupons: we shipping items to you by express that will take about 3-10 days. Delivery time depends on the destination and other factors, as usual, will not over 10 days after shipment, if over 10 days still not receive, please feel free to contact us: info@warmlyhome.com

2. If you want to change the shipping method, please feel free to contact us before payment, we will check if need to revise the price.

If you have made the payment, please contact us in 24 hours.

3. When you make an order, please make sure your shipping address is correct before your payment.

If you want to change the shipping address after payment, please contact us in 48 hours.

4. Shipping time: As usual, all of our goods display on the shop will have stock, we can ship out the goods in 3 days after payment, and send you a tracking number by email or SMS.

If the goods out of stock, we will contact you in 24 hours. You can choose a refund or change other goods if choose other goods, we will send you a gift as compensation.

Warranty & Return Policy:

1. 12 MONTHS Warranty from the date of receipt.  

2. If you find the items are defective and need to replace it, please contact us before you return it.

3. We accept item refund or replacement demand within two weeks since you receive them.

4. Replacement is available. But the returning postage, shipping, tax, and insurance fees are not included.

Feedbacks:

We aim to show our best product and service for clients. If you are not satisfied with the item you received, please communicate with us before giving feedback. We will reply to you within 24 hours and give you a solution to the problem.

We are very glad that you choose our product to decorate your home, please feel free to contact us if you have any question or suggestion. We will respond to you within 24 hours.

All products that display in my store are made in the quality guarantee. Glad to serve you. Wish you have good shopping experience in warmly home.

Warmly Home 

After-Sales Team

17-Feb-2019